About Pet Plate
Pet Plate doesn’t make dog food- they “make food for your dogs.” Their nutritious meals for pups are made from high-quality, human-grade ingredients prepared in USDA kitchens, flash-frozen, and delivered right to your door.
Pet Plate has a loyal following of 50k pet-lovers on Instagram. You may have seen the Pet Plate Shark Tank episode back in 2016 where the brand, unfortunately, wasn’t offered a deal but being on the hit TV show grew their sales to over $4.2 million. Pet Plate has received attention from media outlets like Forbes, Fox5, CBS News, and Newsday.
This Pet Plate dog food review will scope out the brand, its subscription service, customer experience, deals, and more, to help you decide if Pet Plate dog food is worth the buy for your furry pal.
Overview of Pet Plate
In 2016, Pet Plate owner Renaldo Webb was appalled to realize what ingredients were included in his dog’s food. After conducting some tests in his kitchen with nutritious foods like chicken, broccoli, and sweet potatoes, and ultimately receiving positive feedback from his pup, Ronaldo began his fresh dog food delivery service.
It wasn’t until after Pet Plate appeared on Shark Tank that his dog food creation took off. Pet Plate’s dog food delivery has cooked up over 15M meals and treats for pups across the US. Ronaldo started Pet Plate with the mission to “make better food for dogs so they can live longer, healthier, happier lives with their families.”
Pet Plate ingredients come from whole food sources like pumpkin, apples, and chicken. The company has a commitment to quality, safety, science, and promises to deliver an exceptional taste that your dogs will thank you for. Additionally, Dr. Streeter, a veterinarian, has been a part of Pet Plate from the very beginning to ensure standards are kept and met.
Next, let’s take a look at some initial pros and cons of Pet Plate.
Pros
- Dog food made from whole-food ingredients like pumpkin, broccoli, and real beef
- Customizable meal plans
- Made in the USA
- Satisfaction guarantee includes a refund on your first order if your dog is not satisfied
- Many reports on great customer service
- Free ground shipping
Cons
- Only available through subscription
- Does not ship internationally
How Does Pet Plate Work?
Pet Plate lets you personalize your pet’s meals before they cook them fresh in their USDA kitchens. Each recipe is kettle-cooked in small batches to make sure the nutrients are retained and make it into your pup! After cooking, Pet Plate flash freezes the meals and ships them directly to your door.
Upon ordering, you can choose the frequency at which you’d like to receive meals and whether you’d like a Full Meal Plan or the Topper Plan. Depending on your pet’s needs, you can feed them a full diet of Pet Plate but you also may just want to add some extra nutrition into their diet.
Pet Plate works as a subscription service only so you aren’t able to buy their meals individually, however, you can pause or cancel at any time. When you receive your delivery, place one week’s worth of meals in your fridge and the rest in your freezer.
You can serve it to your pup cold right out of the fridge or warm it up in the microwave. As of now, Pet Plate for cats does not exist. Pet Plate provides supreme nutrition in their whole-food meals for your pets.
Feeding your dog a healthy diet will lead to a longer and happier life. It’s no secret that traditional dog food is made with fillers and byproducts but your dog is designed to eat meat and their diet should be just as important as your own.
Pet Plate Subscription
To begin the subscription process, head to the Pet Plate subscription page by clicking Start Now on the website. You’ll need to enter some information on your furry companion starting with their name.
If you have more than one dog, you’ll need to create individual plans. Pet Plate will ask for your dog’s gender, breed, birthday, current and ideal weight, if they are spayed or neutered, activity level, and what their waistline is.
You then have the option to choose the recipes for your dog. Choose from Beef, Turkey, Chicken, or Lamb. You can pick all four if you’d like to let your dog decide! Next, enter your email and Pet Plate will tailor their plans to suit your dog’s weight, breed, and activity level. To finish, you must pick from either the Full Plan or the Topper Plan.
The Full Plan delivers 100% of your dog’s nutritional needs. Depending on your dog, Pet Plate will recommend different amounts of food. For example, an 87lb American Bulldog will need two containers of freshly cooked meals per day. This Pet Plate complete feeding system will deliver 28 (16oz) meals every two weeks for a dog of that size.
The Topper Plan delivers food for you to add on top of your dog’s current food. For example, if you typically mix wet food into dry food, this follows the same principle. This plan provides 25% of your dog’s nutritional needs. Based on the 87lb American Bulldog, the company would deliver eight containers of food every three weeks.
After you’ve selected your plan, you’re given the option to add treats to your order and choose whether you would like them included in each order or just in your first. You can add up to 6 bags of treats. Next, enter your payment and shipping details and your order will be delivered on your scheduled date.
You can reschedule, pause, or cancel your subscription at any time. If you are unsatisfied with your order, Pet Plate offers a 100% money-back guarantee.
How Much is Pet Plate?
Pet Plate pricing ranges depending on the size and nutritional needs of your dog. Full plans start at $2.50/day. Below is an example for an 87lb American Bulldog with Pet Plate’s 60% meal plan discount applied:
- Full Plan: $4.54 from $11.35
- Topper Plan: $1.50 from $3.76
- Treats: $3.58 from $8.95
Pet Plate Dog Food Reviews: What Do Customers Think?
This Pet Plate dog food review will now provide examples of customer reviews regarding Pet Plate meals, the subscription service, and customer service from their website, Consumer Voice, and The Goody Pet. The company does not have a page featured on consumer reviewer sites like Sitejabber or Trustpilot.
Pet Plate is rated at 4.3/5 stars among 128 reviews on their website. One 5-star review noted that the food made owner’s dog lose “some much needed excess weight.” The customer noted that their pup is now “much more peppy” and “his acid reflux has greatly decreased.”
One of the more negative reviews wrote of the dog food looking and smelling unappealing. “None of the flavors actually smell good and it looks like canned food. I can’t tell it’s human grade. I can’t identify anything in the Ingredients. I wouldn’t eat it. For the price, I expected more.”
Consumer Voice writes that while Pet Plate contains “all-natural ingredients,” has “great customer service” and “free shipping,” it is a “more expensive” option than other dog food subscription services and you’re “unable to customize delivery.” Regardless of the negatives, the website still gives Pet Plate a 9.1/10 star rating.
The Goody Pet weighs the pros and cons of Pet Plate. Some pros include that its meals “are not only super tasty but also made from the highest quality, natural ingredients for your dog’s health. The subscription plans also allow you to switch things up which is ideal when dealing with fussy eaters that need variety.”
One of the main concerns about the subscription service as stated in the review on The Goody Pet is that there are no samples available. The review says, “You will not know what you are in for until you are opening the package and feeding it to your dog. If you are very particular on what you feed your dog, this may not be ideal.”
Another con about Pet Plate is that it may not be ideal for larger dogs, since pricing is dependent on weight (though this can be said of many dog food plans).
Is Pet Plate Dog Food Worth It?
So, is Pet Plate good? This question is a bit tough to answer, due to lack of reviews, but certainly not impossible. From the information found on and off the company website, it’s clear that Pet Plate meals are kettle-cooked, packed with nutritious ingredients, made in the USA.
We also learned that shipping is fast, easy, and arrives on schedule. With that said, a more negative aspect is the lack of samples provided. Although, this is easily remedied by Pet Plate’s satisfaction guarantee that offers refunds if your dog truly doesn’t enjoy the food.
The most noticeable red flag this Pet Plate dog food review found is their meals may not be the most affordable option if you own a large dog. If you can afford the service for a larger dog or have a smaller dog, the Pet Plate cost is worth it.
Pet Plate Dog Food Promotions & Discounts
When you sign up for a Pet Plate meal plan, you’ll receive 60% off. To stay up-to-date on any other promotions, be sure to sign up for their newsletter.
Sign up for Pet Plate Dog Food
To sign up for the dog food plan, visit PetPlate.com and follow the steps listed below:
- Click ‘Start Now’
- Fill in questionnaire
- Choose meal plan and treat option
- Provide shipping and payment information
- Receive your order!
FAQ
Who owns Pet Plate?
Ronaldo Webb owns Pet Plate. He started the company by cooking his pet meals at home and now has made over 15 million meals for customers across the US.
Where is Pet Plate located?
Pet Plate is based in New York Hudson Yards.
Where is Pet Plate made?
Pet Plate’s meals are made in a USDA kitchen in upstate New York. Their meals use high-quality, human-grade ingredients.
How do I cancel my Pet Plate subscription?
To cancel your Pet Plate subscription, follow these four simple steps:
- Login to your account
- Click on your dog’s name
- Head to ‘Manage Subscription’
- Click on ‘Cancel Subscription’
Does Pet Plate ship to Canada?
Pet Plate does not offer international shipping to Canada as they only ship to the 48 contiguous states.
What is Pet Plate’s Shipping Policy?
Pet Plate processes charges on Fridays and ships orders out the following Monday. If you need to make any changes to your order, it’s important to do so on the Thursday before your order ships. They offer free ground shipping on all orders. There are no other shipping options available for customers.
Pet Plate orders are packed with dry ice to ensure your pup’s meals stay frozen and fresh. Each container includes enough dry ice to last five days in transit. The containers should always arrive frozen and cold to the touch. If otherwise, reach out to the customer service team at petcare@petlplate.com.
What is Pet Plate’s Return Policy?
If your pet does not take a liking to Pet Plate meals, it’s important to keep in mind that it can take dogs some time to transition to a new food. Pet Plate provides feeding guidelines with your order to ensure you’re following the proper steps.
If you ordered only one or two Pet Place recipes, be sure to switch up your next order. Your dog may not enjoy the chicken meal but maybe they’ll love the lamb option. If so and it’s your first order, send an email to petcare@petplate.com and they will issue a refund.
Pet Plate asks their customers to always donate uneaten meals instead of throwing them out.
How to Contact Pet Plate
If you need any other information that this Pet Plate dog food review did not include, you can send an email to petcare@petplate.com, call 855-981-6109, or use the Live Chat on petplate.com. Pet Plate’s customer service hours are 10 am to 5 pm EST.
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