Burrow Home Review
About Burrow
Burrow offers home furnishings with smart and innovative designs at a lesser cost. Our Burrow home review found that their popular Nomad sofa design costs $1395 compared to the average industry cost of $1895. Their ergonomic and stylish lounge furniture features pet and family-friendly materials.
This Burrow Home review covers sofas, couches, loveseats, sofa chairs, chaises, and sleepers to assist you in making an informed purchase decision as you furnish your home.
Overview of Burrow
Like many innovative tales, the Burrow story has its origins in dissatisfaction. Co-founders Stephen Kuhl and Kabeer Chopra were tired of the compromise involved in buying a couch. Either the couches were cheap and poorly constructed, or expensive and needlessly heavy, requiring a weightlifting champion to move them. Kuhl’s and Chopra’s ambitious solution launched Burrow in 2017, with a goal of building clever and comfortable furniture to last through life’s transitions.
Stephen and Kabeer attended the prestigious Wharton business school together, and while their goals for Burrow are the same, they approach furniture production from a different angle. Stephen’s approach to the brand comes from personal experience. While rowing in college, he experienced two herniated discs—ouch!
The debilitating pain was memorable enough that he has put his energy into developing ergonomically effective couches. You can kick back and relax with no time limit, without ever squirming to get comfortable. Kabeer, on the other hand, puts as much attention to detail into the style of couches as he does into their personal and thoughtful designs.
So, how does Burrow Home keep costs down? One key element in their approach is that they deliver the couch directly to you. This is a smart move concerning the supply chain: it bypasses retail markups and more than 70% of shipping costs.
The big picture decisions don’t stop there. The company cares that your furniture lasts. You should be able to enjoy your pieces for an exciting move-in party, a baby shower, and maybe down the line, pass the memory-filled the heirloom on to your son and daughter as they make their way in the world.
Burrow furniture is built to last from hearty, sustainably-sourced hardwood: it’s scratch-resistant, stain-resistant, and made of non-toxic fabrics because life happens, and your furniture shouldn’t get in the way—the sofa even has a USB charger because everybody knows they always end up jammed too close to the wall.
If you’re more of a numbers person and it’s statistics that leave you convinced, Burrow went through rigorous testing, and the proof is in the sturdy furniture—Burrow tested sturdiness by dropping a 300-pound weight on their sofas thousands of times. If red wine and tomato sauce are your worst nightmares stain-wise, don’t fret, as the test sofas have seen rounds of durability tests with no offence.
Concerned about your Bernese mountain dog on the couch? No worries, because Burrow couches have been scratch tested with a custom 3D-printed animal claw. Even a rambunctious three-year-old has nothing on this sofa.
To sum up this Burrow home review, we’ll take a look at the strengths and weaknesses of the brand:
Pros
- Modular design that is easy to move
- Direct delivery with no supply chain
- Lower than industry costs
- A built-in USB charger and 72” power cord
- Variety of fabric colours, leather colours, leg finishes and armrest heights
- Reversible back cushions
- Scratch and stain-resistant
- Sturdy construct
- Responsibly forested wood legs
- Three-layer foam and fibre architecture
Cons
- Did not meet delivery timelines (with exacerbated waits)
- Furniture was challenging to assemble
- Missing parts
- USB cable was low quality
- Certain products were described as uncomfortable
Burrow Sofa Review
Nomad Sofa
Sofas can be a big investment, but our Burrow sofa reviews will help make up your mind. Sometimes it helps to know what the go-to piece is in a collection. The Nomad sofa is the cornerstone of the Nomad collection for $1395. You’ll be relieved to know that this sofa is easy to move: our Burrow home review revealed that the Nomad sofa has an award-winning modular design.
You can fit three people on the standard Nomad sofa, or a handful more if you don’t mind being cozy. Your guest can charge their phone with the built-in USB charger and 72” power cord. In case you’re wondering about the difference between a couch and sofa, the distinction is subtle: a couch is known for comfort while a sofa is more formal and design-driven. When it comes down to the couch vs. sofa debate, you can use the terms interchangeably here; both assets apply.
When co-founder Chopra bought a couch in college, he waited for a sale and was informed that his preferred medium-grey fabric would take 12 weeks to deliver. He ended up with an orange couch that looked straight out of the ’70s! For this reason, when you pick out your Burrow couch, it’s customizable. You can choose from five fabric colours, three leg finishes and two armrest heights. If you’re the kind of person who likes change, you can flip your reversible back cushions for a tufted or smooth look.
If you’re like me, a lot of life revolves around the couch. Our Burrow home review found that you can kick back and relax with a glass of wine on the three-layer foam and fibre architecture. Don’t worry about the spill that happens when you laugh so hard you cramp up—the tight olefin fibre weave is scratch and stain-resistant. Children and pets can be a handful, but your Burrow sofa is sturdy, made of precision-milled baltic birch that prevents warping. Their couches are strengthened with steel pins and galvanized latches and will last you a lifetime.
Nomad Leather Sectional
In our Burrow home review, it occurred to us that this piece may start some fights. While it’s nice to lie down on a couch, facing the television hurts your neck after a while. The biggest problem you’ll have is deciding who gets the lounge seat on the chaise couch for Game of Thrones.
If you’re the kind of family that picks your seat and doesn’t move around much, you don’t have to argue over the chaise lounge–like the couch’s modular design, it’s moveable. The Nomad leather sectional costs $2795, and depending on your preferences, you can also add on an ottoman or sleep kit. Choose from three leg finishes and leather colours of chestnut or slate. You can personalize your arm style, with low or high options.
Burrow couch reviews show that this piece stands out for its soft, supple top-grain leather that will make even the person without the chaise lounge chair feel like they are sitting in luxury. You’ll always have a charger within arms reach with the built-in USB. The leather has a unique patina, complemented by responsibly forested wood legs in oak, walnut or ebony stain. When you sink into the couch, you’ll be ergonomically supported by three-layer foam and fibre architecture. With this piece, you’re unlikely to leave the couch all weekend.
Nomad 5-Seat Corner Sectional
The last time you got together with the girls for the book club to discuss Little Women, did you feel like you were yelling from halfway across the room to share your point of view? The Nomad 5-seat corner sectional resolves isolation with intimacy for $2495. The fabric sofa comes in five colours, three leg finishes, and two arm styles, so it’s flexible to meet your lifestyle.
If you need even more room to fit your Labrador retriever, a cat, or unexpected house guests: on this Burrow corner couch, you can choose an addition, either the moveable chaise, the ottoman or a sleep kit. The Burrow L-shaped sectional has four seat sections and a corner section, and it fits into smaller living rooms so that you can get everybody together no matter the size of your space.
Our Burrow home review highlights that with the patented modular system, you don’t have to decide on one configuration in advance when you pick your piece. You can move your furniture around the way you do paintings or floral arrangements. You may not be planning on having a nap, but with three-layer foam and fibre architecture, that’s how it’ll end up going down.
The piece may be large, but convenience is key to Burrow and it ships in the same easy-to-handle box as the rest of the line. Your guests will leave wanting more of this comfy and stain-resistant piece and envy its built-in USB charger.
Nomad Sleeper
A Burrow home review found that the Nomad sleeper combines purposes to meet life’s needs for $1595. By day, it’s an elegant and comfy sofa that you and your loved ones crowd onto. By night, it turns into a comfortable bed to your out-of-town guest. If you’re worried about how to make the transition between the two purposes, the sleep kit makes it simple with a memory foam topper, a custom sheet set, a quilted blanket, pillow, pillowcase and eye mask.
Outside of the bedroom, the sleep kit is the most comfortable sleep your guest could have. The sleep kit isn’t just soft, it’s convenient. Every part of it, blankets, sheets and pillowcase, fit conveniently into a storage bag and are machine washable. It takes up no space, and you don’t have to plan for arrivals.
Nomad Loveseat With Ottoman
As you grow your family, adopt pets, and make new friends, you’ll appreciate that the Nomad loveseat comes with an ottoman to fit your expanding life for $1290! With five fabric colours, three leg finishes, two-arm styles, and the option to design a high or low couch, everyone can be satisfied. Don’t worry about stains, scratches, or warping; this charming and pet-friendly Burrow settee couch is built to withstand it all.
Burrow Sofa Chair Review
Nomad Armchair
If you’re building a living room set and you’re in love with your Nomad sofa, you’ll likely be tempted to purchase the Nomad armchair for $495. It shares many of the features you love best about the sofa, including five fabric colours, three leg finishes and two arm styles, but you’ll get to take your peace and quiet alone. With a cup of tea and a book in hand, you’ll be supported by the three-layer foam and fibre architecture of the modular design.
When you swap the reversible pillows on your couch, you can do the same with your Nomad armchair. The sturdy frame, scratch and stain resistance you loved so much about your sofa are built into the chair. We won’t say anything if you put that book down to scroll Instagram on your charging phone.
Nomad Armchair With Chaise
The Nomad armchair with chaise is the king of armchairs. It’ll have you feeling like you’re tilted back beneath the sun on a breezy summer day. Disclaimer: it may be hard to stay awake! You deserve relaxation and comfort at the end of a demanding day and, frankly, your own space for $895. You don’t have to get up to charge your phone and can rest easy with the built-in USB charger.
With a plush crown for an initial soft sit, the hardest part may be getting up to wash the dishes. The modular design of the Nomad armchair ensures that it can evolve as you do. If you spill your coffee or nick a leg with your heel, keep your secret to yourself: it’s scratch and stain-resistant.
Nomad Club Chair With Ottoman
If you’ve heard the term Captain’s seat chair, it belongs to this fellow. For $1490 it will become the most relished seat in the house. How do you make excellent better? Add a leather ottoman. As luxuriously comfortable as the seat is, it’s still practical with a built-in USB charger and a modular design for easy moving.
When you sit down into the plush crown with an initial soft sit, there’s sure to be an audible, “aaaaaaah.” With two leather options, three leg finishes and two armrest heights, his or her majesty can design the chair to their liking.
More Burrow Furniture
In this Burrow home review, we want to give you a full sense of what the brand has to offer. Burrow also designs stylish tables, rugs, sleep kits, pillows, and throws. Burrow’s modern coffee tables will complement your sofa, priced between $245-$495. You can tie together your Burrow furniture with an artsy or boho rug from $395-$795.
Burrow Serif Coffee Table in Oak
Burrow Cabana Rug
With the Burrow couch sale, you can purchase a bundle, which includes pillows and a throw. Pick from warm, cool, neutral and other sets for $195. If you’re the type who likes to thoughtfully hand-pick one pillow at a time, Burrow pillows are available for $59. You can snuggle into your loveseat with an essential throw for $79, and if you’re on a budget, outlet pillows sell for as low as $35. As you make these important decisions, you can get a free swatch from the fabric or leather collection at Burrow to help you make your home just right.
Is Burrow Furniture Good?
This Burrow home review highlights what customers really thought of their couches. Consumers had high hopes for their Burrow products, but the furniture did not meet their expectations, nor did the promises of the company. In one Burrow couch review, a customer’s delivery was expected in two weeks and it took six weeks to arrive. When the couch did arrive, it had missing parts. Customers complained that Burrow did not have expedited shipping, which was especially frustrating when errors like this occurred.
A Burrow home review found that many customers thought the furniture was challenging to assemble. There were reports that the cushions showed signs of wear after several weeks and did not return to their form. One customer felt the couch didn’t have enough depth, was too stiff, and the USB cable was low quality.
Burrow had high hopes, and they made a lot of promises, maybe too many. In theory, the modular design is appealing; it makes it easy to make changes to your life and to bring your furniture in tow. The design of the furniture even allows for personalization and a lot of changes in the home day to day, if desired.
The catch is that it was hard to put together, which doesn’t give the modular design much of an edge. The features which set the Burrow apart, like technology, integration, and ergonomic seating, were not reviewed enthusiastically by customers. While the prices were reasonable, Burrow furniture operating functionally in real life fell short. A couch is a place for decompression, not to be let down.
Burrow Promotions & Discounts
For this Burrow home review, I hunted for deals and savings offered by the brand. Good news: the Burrow outlet sale is on as they prepare for spring, with great discounts on bundles, pillows, throws, and rugs. Check their site regularly for a new Burrow coupon or Burrow promo code.
FAQ
Where to Buy Burrow
Our Burrow home review found that you can buy Burrow online at burrow.com. You can also visit the Burrow flagship retail showroom in Soho, New York. Burrow also has partner showrooms in these locations:
- Seattle, Washington
- Tacoma, Washington
- Boston, Massachusetts
- Plano, Texas
- Los Angeles, California
- Philadelphia, Pennsylvania
Burrow Shipping Policy
Burrow’s fast and free delivery, according to them, defies industry standards, where it’s not unusual to order a sofa and wait over a month. That being said, customers had the opposite to say in their Burrow reviews. Here’s a Burrow home review of their shipping policy:
- When your order leaves the Burrow facility, you will get an email with tracking information
- Burrow recommends signing up for UPS MyChoice. It gives you details about and control over your deliveries
- If you have any concerns, feel free to contact the team at support@burrow.com
| Delivery Details for Burrow Furniture | |
| Region | Delivery Range |
| Northeast | 3-8 Business Days |
| Southeast | 3-8 Business Days |
| Midwest | 4-8 Business Days |
| Southwest | 4-8 Business Days |
| West | 6-10 Business Days |
Burrow Return Policy
According to our Burrow home review, here’s the deal on Burrow returns:
- Burrow has a 30-day return policy for all items
- You are charged a shipping fee equal to 10% of what you paid for the product
- Original packaging must be intact
- If you don’t have original packaging, the fee is 20% of the paid value
- The fee is always capped at $250
- Defective or damaged items are covered by warranty and aren’t subject to shipping fees
- If you want to swap your order for a different Burrow product, no fee is applied
Exchanges are free at Burrow but one time only. There is no return shipping on your first exchange. Burrow covers defects in materials and workmanship for one year from the date of delivery. For items covered by warranty, there are no fees to repair, replace or return an item.
Contact Burrow
If you have questions beyond this Burrow home review, contact the team at:
- burrow.com
- Text: +224-628-7769
- Email: support@burrow.com
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Burrow is a scam and I just filed a complaint with the Better Business Bureau. First of all, ALL of the reviews on their site are fake. There is no way for a real person who has purchased anything from them is able to leave a review, whether you create an account with them or not. Second of all, they have no contact phone number for customer service, and the phone # they have listed on their site goes straight to an answering machine. In three days I have not been able to speak to a human being at that company to resolve my issue. They hide behind email and text msgs. Thirdly, they tote all over their website that their furniture is modular, and can be adapted, switched around, reconfigured, etc. etc. to suit your needs. So I got a sectional, then decided to get more seating to attach to it. Well, I got the extra seating minus the required parts to attach it to the original sectional. After emailing back and forth for 3 days, they have repeatedly replied that their furniture is NOT modular, you CANNOT expand/change any of their seating arrangements, and that they refuse to send me the missing parts – despite the fact that I sent pictures disproving this and what they claim and advertise on their website. I wish I had gone to a local store or even Ikea, I would have gotten a better quality product for much less money and hassle. The sectional is mediocre at best and after only a couple months of normal use (I don’t have people jumping up and down and dancing all over the furniture), screws and legs are already coming loose from it and the cushions are all losing shape and firmness compared to the new cushions that came with the additional section I ordered.
Feel absolutely the same, became very clear upon receiving all our pieces that the section is not TOTALLY MODULAR as described. And you cannot get the pieces to grow easily or at all.
We are in the middle of one of the most frustrating and insulting customer service experiences with Burrow. We bought the new Range and there are all sorts of issues that I’m sure are normal with the rollout of a new product, but we cannot get help resolving them. It’s taking multiple days to get an email response so we are on week 3 of email exchanges in attempt to resolve the issue, and my requests to speak with someone on the phone in an attempt to wrap up the issue quickly have not been acknowledged. This was a big investment for us, and while we love the product it’s not the way we intended for it to be, and we can’t seem to get a resolution. I’ve given up on getting any help for what I think are the mistakes on Burrow’s end, they’ve made it clear they will not own any part of our issues, but I can’t even get a clear conversation to figure out how we are going to PAY to resolve the issue. If anyone could contact me, I’d deeply appreciate it. I feel like we are being punished for being one of the first people to order this new line that Burrow seems unprepared to support.
To be honest….. I’m a 60+ yr old woman with arthritis and can typically never assemble anything. Ever. I ordered a huge Range sectional (7 seats) and knew I’d need to wait for my adult children to visit to assemble it.
When it came I was too excited, so I opened it. The most difficult part of the process was the clean up. But the assembly?? Was a breeze. I also know at least 3 other families who’ve ordered burrows new Range collection and set them up in the last month, all said the same thing. “You’d have to be really stupid to find this assembly difficult”, my rude brother in law said. But, he might not be wrong.
Not implying you’re stupid at all. Just worth considering your case might be the exception versus the rule and not try to take down small businesses especially during a pandemic! We need to support small at all costs.
Ditto…horrible company policies. I have exchanged over 60 emails with Customer Service between Jan21-June21 and still unresolved problems. Left a complaint on BBB. I even sent a certified letter to STEPHEN KUHL and still no response. Buyer beware. Shop elsewhere.